By conducting surveys, a company can understand the customers’ thoughts, perception, and experience regarding its product and services. It gives an insight into the performance of the product and services as well as the improvements desired in order to satisfy them. Each counter can be equipped with a customer survey system to enable instant feedback. This data on customer satisfaction ratings of individual sites can be transformed into real-time reports, providing management with the insight to establish operation optimization strategies.
How It Works ?
Survey system shows 1 question with 5 icons (answers). If user click poor or bad icon, it will go to Page 2.
Multiple choice answer. A user can choose more than one icon. Press submit button to send feedback.
After thank you message. The system plays advertisement (image only) at idle time
Hardware: 10.1” Wide Screen Touch Panel PC
10.1" Touch Screen with 16:10
(1280 x 800) widescreen display
Projected Capacitive Touch Panel
Intel® Celeron J1900 Processor
Support 4 languages (English + 3 others)
Max 10 questions
Each question max 5 answer (icon)
Support advertisement in idle time (.jpg or .png only)
Editable staff setting and photo
Editable questionnaires, icons
Report in English only
Real-time report, export to Excel spreadsheet
Once customer completed the survey, the survey data sent to backend server via Wi-Fi/ LAN.
Statistics are automatically tabulated and presented in an easy to read graphical format in real time. The report can be exported in Ms Excel Format and is set up to be delivered directly via email, providing key performance indicator (KPI) information straight to management.
High customer satisfaction ratings can have powerful effects in the form of reduced negative word of mouth and increase in the number of loyal customers.
In an era of high competition and expectation, customer survey is essential tools in gaining insight about the customer satisfaction levels.
Please call us at +65 6292 0801 to discuss further or send email to firstname.lastname@example.org.
Please click on the image below to start a slide show mode.